1. You add Hostly to your website
Set up your business information and add to your website the code Hostly gives you. From the dashboard you can update your details and control when the AI replies.
Web receptionist
Your business, looked after by AI. Your customers and your team, better supported.
Hostly answers your customers’ questions about your products, services, hours and prices in the chat on your website. If you turn bookings on, it can offer the times that are available. And your team can look up the company’s internal information and procedures with the Hostly assistant.
How it works
Set up your business information, add Hostly to your website and let it answer the questions. You can review every conversation and take control whenever you want.
2. It handles questions and makes bookings easier
Your customers can ask about your products or services and, if you turn bookings on, choose from the times the calendar returns. You can also set up a Stripe charge for a deposit or the full amount during the booking.
3. You stay in control
Review the conversations from the dashboard. You can reply yourself, let Hostly continue, or choose how the AI works for your business.
Turn bookings on and choose how to charge
If you turn bookings on, you can set up a Stripe charge for a deposit or the full price of the service. The customer can book and pay during the booking.
It answers with your business information
Hostly answers from the information you have added and approved: products, services, hours, prices and other business details. If it cannot find the answer, it says so instead of making one up.
You decide when the AI replies
You can choose how the AI works for the business and take over a conversation when you need to. If you reach your plan’s limit, the visitor sees that a person will review the message.
Complaints reach your team
When a customer marks a message as a complaint, Hostly notifies the business so a person can deal with it. This does not replace official complaint forms.
Set up payment for your bookings
With Stripe you can ask for a deposit or the full payment during the booking, as you prefer.
It also helps your team
Hostly’s company assistant helps employees find internal information and follow the organisation’s procedures. Company knowledge stays closer to the people who need it.
Two ways to help your company
With the web receptionist, your customers look up business information from your page. With the company assistant, your team looks up internal information and procedures. Each one is meant for the people it serves.
The same product, for any trade, is at AI virtual receptionist. The short profile: What a web receptionist is.
By trade
Hostly adapts to each business’s information: it can explain services, products, hours, prices and booking options according to the trade.
Hair salons
It explains cuts, colour and prices. If you turn appointments on, it offers openings from the Hostly calendar or from Beauty Calendar, if you have connected it.
Clinics
It gives the centre’s appointments and hours. The AI does not diagnose, and nobody gets or changes an appointment just by saying a name.
Restaurants
It explains the menu, the hours and the allergens, if you have written them. If you turn table booking on, it uses the free times. The deposit is optional and starts switched off.
Physiotherapists
It gives the hours, the price of the session and the opening in the calendar. Health advice is not part of that answer.
Shops
It tells the hours, the prices and how to collect or order something. If you turn bookings on, it can also offer an appointment in the shop.
Frequently asked questions
How much does Hostly cost?
Counter is 29,90 € a month, VAT not included: 600 conversations, 1,800 AI replies and one person on the dashboard. Reception is 49,90 €, Hall is 99,90 € and Headquarters is 200 €. If you would rather not pay a monthly fee, pay-as-you-go is 10 €, VAT included, for 500 replies. The monthly plan starts when you pay: there is no free month. The try with your business website lasts 24 hours, can be done once a day, and is then deleted.
How do you install Hostly?
You create the account, write the business information and paste the dashboard code on your website: a script tag before the closing body tag. The chat appears on your domain. If you change a price or decide when the AI replies, you do not edit that code again. The attributes are in the documentation.
Which languages does the AI reply in?
It replies in the language the visitor writes in, and it translates the business information as it answers. It does not change prices or durations. The chat window is in Spanish. You choose the language of this website in the menu. The business dashboard has its own.
What about privacy and the GDPR?
The business is responsible for its customers’ messages. Icaro Nutrition SCP is the processor and the contract is published. The database and the files are in the European Union. OpenAI generates the replies and, if it does not respond, Gemini may be used: then the message and the business profile are processed outside the European Union. One business cannot see another’s chats. Rights are requested at info@hostly.org.es or from the Spanish Data Protection Agency.
What if the AI does not know the answer?
If it is not in the business information, it says it does not know and offers a person or the phone number. It does not invent a price, an hour or an opening. A booking is confirmed only if the calendar returns that time. To view or cancel an appointment, a name is not enough: the same chat or a code sent to that booking’s email is required.
Can I charge when a booking comes in?
Yes. With Stripe you can ask for a deposit or the full price of the service while the customer is booking. You choose which of the two.
Does Hostly reply on WhatsApp or by SMS?
No. The AI replies in the chat on your website. The WhatsApp button, if you add it, opens the business WhatsApp and a person replies. SMS is not available yet.
Which calendar does it use, and how do you view or cancel a booking?
The calendar is Hostly’s or, if you connect it, Beauty Calendar. There is no Google Calendar or Outlook. Booking does not require an account. To view or cancel the appointment you need the same chat or a code sent by email.
How does Hostly notify you of a complaint?
It emails the address you set in Settings, up to five times an hour. That notice does not replace official complaint forms.
What happens if I reply, or if the premises are closed?
If you write in a conversation, the AI stays silent on that thread. For the whole business you can leave it on, off, or in hybrid mode. With the premises closed and hybrid mode on, it answers about hours, prices, address and bookings.
See plans · Documentation · Security · Privacy · Data processing agreement
Case: this website
hostly.org.es uses the same web receptionist. The chat on this page reads Hostly’s profile. It is not an anonymous customer. It is the product on its own website.
Start looking after your customers better
Create your account to set up Hostly, or first try how it works with your business website. The demo lasts 24 hours and can be run once a day. The monthly plan starts when you pay.