Hair salons
Chatbot for hair salons
A chatbot for hair salons, on the salon’s website: it gives the price and the duration you have written and, if you turn appointments on, offers an opening the calendar has free. You see the inbox and you can mute the AI.
What they ask while you are cutting
At reception the phone rings, and at the same time someone writes on the website: is there an opening on Thursday, what does a colour cost, does the treatment include a wash. Hostly is not a general assistant. She reads the salon’s profile. If the cut, the colour or the treatment is in the catalogue, she can give the price and the minutes. If it is not, she does not invent it: she says she does not know and offers a person or the phone number.
You can upload a price list as a PDF, or a photo of it. The chat does not use the file as-is. It extracts the details and the salon reviews them. What you approve is what enters the conversation. That way an old price does not slip in because the model “saw it” in a document.
Appointments with a real opening
Bookings stay off until you turn them on, on any plan. On, the chat checks the calendar and only suggests times the engine returns. She does not say “I’ll put you down for five” because the visitor asks. If that time is not free, she does not confirm it.
The default calendar is Hostly’s, in the dashboard. If the salon already uses Beauty Calendar, it can be connected: Hostly books only services that exist in that calendar. You do not fill in identifiers by hand. We do not sync Google Calendar or Outlook.
Booking does not ask the customer for an account. To view, change or cancel the appointment later, you need the same chat or a one-time code sent to the email on that booking. Saying a name is not enough, and we do not send that code by SMS yet.
The counter stays yours
Every conversation lands in the dashboard inbox, on a computer or on a phone. You can let the AI continue, or take that thread. If you reply, the AI stays quiet until you hand it back. For the whole salon the mode is on, off or hybrid. With the place closed and hybrid mode on, she sticks to hours, prices, the address and bookings. The rest waits for a person.
If someone marks “This is a complaint”, the thread goes to a person and an alert reaches the email in Settings, up to five alerts an hour. That notifies the salon. It does not replace official complaint forms.
The WhatsApp button is optional and starts switched off. If you turn it on, it opens your WhatsApp with a text you write. You reply there yourselves. The AI does not enter that chat.
How it is installed on the salon’s website
You create the account, pick a plan and fill in the profile. The dashboard gives you a script tag. You paste it on your website, before the closing body tag. The chat appears on your domain. Change a price or switch the AI off, and you never touch that code again. The Counter plan includes one person on the dashboard. Reception includes two, Hall five, and Headquarters a larger team.
Price
Counter costs 29,90 € a month, VAT not included: 600 conversations and 1,800 AI replies. Reception is 49,90 €, Hall is 99,90 € and Headquarters is 200 €. Pay-as-you-go is 10 €, VAT included, for 500 replies, with no monthly fee. A monthly plan starts when you pay: there is no free subscription month. The demo tries the chat on the salon’s website for 24 hours, once a day, and then deletes it. If the month’s allowance runs out, the AI does not go quiet without saying so: the person writing sees that a person will review the message.
Frequently asked questions
Does a hair salon chatbot really book?
Only if you turn bookings on. Then it offers times returned by Hostly’s calendar or, if you connect it, Beauty Calendar. It does not confirm an opening the engine does not have. A name is not enough to view or cancel an appointment: it takes the same chat, or a code sent to the email on that booking.
How much does the chatbot cost for a hair salon?
The Counter plan costs 29,90 € a month, VAT not included: 600 conversations and 1,800 AI replies, with one person on the dashboard. There are plans with more usage, and pay-as-you-go at 10 €, VAT included, for 500 replies. A monthly plan starts when you pay. The demo tries the chat on your website for 24 hours, once a day.
Does the AI reply on the salon’s WhatsApp?
No. The optional button opens your WhatsApp and you reply yourselves. The AI only speaks in the chat on the salon’s website.
What does it say if they ask for a service that is not listed?
She says she does not know and offers a person or the phone number. She does not invent a price or a duration. The chat uses what you approve in the profile, not a loose PDF.
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