AI receptionist for your website

It is the chat on your website. It answers with information the business has written and approved, and the team sees every conversation in the dashboard. It does not pick up the phone.

On the phone a person speaks and hears a voice. On the website they write and read, without leaving your domain. Hostly does not recognise speech and does not generate a voice. They are different channels: this page does not say that one is better.

It works on any website that allows you to paste a script tag before the closing `body` tag. In WordPress, you can use a header and footer plugin or an HTML block. On Shopify, you paste it into theme.liquid. On Wix, Squarespace or Webflow, you’ll need the custom code section, which is a paid feature on some Wix plans. If the website builder doesn’t allow scripts, you can use the link to the business’s WhatsApp: this opens a chat with a person, not the AI chat.

Yes. The AI replies in the language the visitor writes in and translates the business information into that language. It does not change prices, durations or brand names. The chat window uses one of the 27 languages of this website: Spanish, English, Catalan, French, German, Italian, Portuguese, Dutch, Polish, Romanian, Greek, Czech, Hungarian, Swedish, Danish, Finnish, Bulgarian, Croatian, Slovak, Slovenian, Lithuanian, Latvian, Estonian, Irish, Maltese, Russian and Simplified Chinese. The window language is chosen like this: if the person already chose a language on this website, that choice wins; otherwise the browser language when it is one of the 27; otherwise what can be recognised in what they write; otherwise the business language; otherwise Spanish. If the language is not among the 27, the fixed texts of the window stay in Spanish.

Yes, if the business turns bookings on. It only offers times returned by the Hostly calendar or, if connected, Beauty Calendar. There is no Google Calendar or Outlook. Booking does not require an account. Viewing, changing or cancelling requires the same chat or a code sent to the email of that booking. Payment is optional and is not tied to a plan: with Stripe you choose a deposit, from 1% to 100%, or you leave the booking with no payment in advance. At 100% it is the full amount. A paid appointment is confirmed when Stripe confirms the payment. The card number does not pass through Hostly. Hostly keeps a 1% platform fee on the payment actually taken, the deposit or the 100%. The end customer does not pay Hostly’s subscription.

If the fact is not in the information the business has written and approved, it says it does not know and offers a person or the phone. It does not invent a price, a time or a slot. A booking only goes ahead with a time the calendar returned. An uploaded file does not enter the chat until the business reviews what was extracted. It does not give health advice and it does not answer as a general assistant.

Yes. You can see the thread on the dashboard and type your own messages. Whilst someone is typing, the AI does not respond in that thread; afterwards it can be handed back to the assistant. With the AI on, she answers. In hybrid she answers just as fully, whether the place is open or closed, and you can also reply or take a thread. Off, she does not answer. Asking for a person does not transfer the thread by itself: the team does that from the dashboard. Taking a thread is also possible with the AI on.

From €29.90 a month, VAT included, on the Counter plan: 600 conversations, 1,800 AI replies and one person in the dashboard. Reception is €49.90 a month: 1,200 conversations, 3,600 replies and two people. Hall is €99.90 a month: 3,000 conversations, 9,000 replies and five people. Headquarters is €200 a month: 7,000 conversations, 21,000 replies and a larger team in the dashboard. All include VAT. With no monthly fee, pay-as-you-go is €10, VAT included, for 500 replies, from one to five packs. A monthly plan includes a 7-day card trial: nothing is charged that day. If you do not cancel before day 7, the plan you chose is charged, VAT included. Pay-as-you-go does not include those 7 days. The trial with your business website lasts 24 hours, once a day, and is then deleted. The invoice is issued by Icaro Nutrition SCP.

No. The website chat talks about products, services, hours and bookings. The internal assistant looks up the team’s information and procedures, and that is not published to the visitor. Team questions are deleted on the period you choose among 3, 6, 12 or 24 months. Documents are not. Customer chats are deleted every night once they pass the period set in Settings, with the same months and 12 if you do not choose. If the thread has a booking, the appointment and the invoice details stay and the chat text is cleared. The database and the files are in the European Union. Replies are generated by OpenAI and, if it does not reply, Gemini may be used. In those cases the message and the sheet are processed outside the EU. The business is responsible for its customers’ messages. Rights are requested at info@hostly.org.es or before the Spanish Data Protection Agency.