Chat on the website, or a button to WhatsApp

A lot of people ask for WhatsApp to answer on its own. Hostly does not do that. That is not a gap in the product. It is the rule.

The Hostly chat

It lives on your website. The visitor does not leave for another app. The AI speaks there, and so do you if you take the thread. Prices, hours, bookings if you turn them on, and a complaint handed to a person.

The button to WhatsApp

It is a link to your number. Real WhatsApp opens. You reply yourselves, by hand. Hostly does not read that chat and does not put a model inside it. The button is optional on every plan.

Why we do not mix them

WhatsApp is a Meta brand. Hostly does not use that name as a product. Promising an AI on WhatsApp would mislead the customer and clash with Meta’s rules. Today the widget is on your website. On WhatsApp, you reply yourselves.

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