How to switch the AI off and take over yourself
An automatic receptionist with no off switch is useless. Hostly is built so that you stay in charge.
Three switches
- Whole business: AI on, off, or hybrid (profile questions to the AI; complaints and “I want a person” to a human).
- By schedule: for example, AI at night and a person during the day.
- One thread: you take over. If you reply, the AI stays quiet.
Complaints
The customer can mark “This is a complaint” in the chat. The thread goes to a person and an email arrives at the address in Settings. There is a cap on alerts per hour. It does not replace the official complaint forms where your business operates.
Data
One business cannot see another’s chats. More detail in Security and in the Data processing agreement.